Terms and Conditions
These are the terms and conditions (Terms), upon which Indian0 (we) will sell you subscriptions (Subscriptions) to preserve your data and access our database of relevant matching historical records and messages (Records) through the website www.indian0.com (Site).
Below are General Website Terms:
Your purchase of any Subscriptions through our Site is subject to these Terms and by placing an order for any Package and/or Subscriptions you agree to be bound by them. These Terms apply to all users of the Site who purchase Subscriptions or who sign up for a free trial.
If you do not agree to these Terms, please do not purchase any Package or Subscriptions.
We may change these Terms from time to time by changing them on the Site. By continuing to purchase or renew Subscriptions you accept these changes and agree to be bound by them. It is your responsibility to check the Terms each time you purchase or renew a Subscription from us. These Terms were last updated in September 2020.
From time to time we may propose special offers or temporary promotions which may either be published on the Site, on other digital platforms or in other publications such as marketing emails, newspapers and magazines. These may be subject to additional terms and conditions which we will let you know about in those offers.
The advertisement of Subscriptions on the Site, on other digital platforms and/or in other publications is an invitation to treat only and any order from you constitutes an offer to us to buy such Subscriptions. All orders are subject to acceptance by us. There will be no contract between you and us unless and until we accept your order in accordance with the procedures detailed in these Terms.
These Terms contain the following sections:
Applicability of these terms and conditions
Applicability of these terms and conditions
These Terms apply to the online purchase of Subscriptions from the Site.
You can see the different types of Records held on the Site matching your details that you may access for free however, to access and view most Records or use certain features of the Site you will need to register with the Site and purchase a Subscription. You may also take a 14 day free trial subject to the relevant provision of these Terms - see further below.
1. Free Trial
You may sign up to a free trial (Trial) which allows you to view a selection of matching Records for a period of up to 14 days (Trial Period). In order to obtain a Trial, you will need to register with the Site and follow the prompts on screen to set up the Trial. Also, you can write stories or Schedule the lifetime events for someone who can’t afford to be a part of Indian0. But you won’t be able to use the complete features of the system. There is no obligation to purchase a Subscription following the Trial and we do not require your credit or debit card details in order to grant you the Trial. You may, at any time during the Trial Period cancel the Trial or Subscription by signing in to your account online and selecting the button “De-Activate My Account” button under settings or by emailing [email protected] or call Customer Support on 011-40524070 Monday - Saturday 10am and 6pm (IST) to request deactivation.
Trials are limited to one account per person and we reserve the right to reject a request for a Trial if we have reasonable grounds to think that you have already participated in one.
2. How to purchase Subscription from the Site
To make a purchase of a Subscription on the Site you will need to:
Go to www.indian0.com
Select Log in/ Register;
Complete the online registration by selecting the type of user and tenure of the Subscription according to which you will get payment options.
Once selected you will automatically be directed to the payment page if you are not using a voucher to obtain a Subscription;
Make payment for the Subscription by credit or debit card or enter your voucher code where prompted;
We will send you an initial acknowledgement by email once the order has been received. We will then send you a payment confirmation email once payment has been received (Confirmation Email); and
Once the Confirmation Email has been sent to you, you will automatically be granted access to your account.
3. Renewal of Subscriptions
When you take out a Subscription, it is on a continuous basis, meaning that you will get timely notifications to renew your Subscription. Monthly Subscriptions are renewed each calendar month, Quarterly Subscriptions will renew each quarter, half-yearly Subscriptions renew after 6 months and 12-month Subscriptions renews after the 12 month period has expired. You can email [email protected] or call Customer Support on 011-40524070 Monday to Saturday 10am to 6pm (IST). Subject to any statutory right to cancel that you may have, we cannot provide refunds for a continuous Subscription which has not been cancelled in accordance with this section.
Changing Subscription Package
You may upgrade your Subscription package at any time during the applicable Subscription period, subject to payment of any applicable additional fees.
Subscription Loyalty Discounts
If you have subscribed to our 12 month Subscriptions, you will be entitled to a loyalty discount of 2 months off our listed Subscription price if you renew for a further 12 month Subscription (Discount). The Discount will not apply if you renew on a monthly Subscription basis. The Discount will be applied every time you renew one of our 12 month Subscriptions in accordance with the above.
4. Vouchers & Discount Codes
Vouchers or Discount Codes can then be redeemed on the Site for a Subscription, if they are valid and authenticated by the admin.
Voucher codes are unique and cannot be used more than once. Vouchers cannot be exchanged for cash, gift vouchers or any other cash alternative. Any restrictions will be made clear on the Site. Some Discount Codes are restricted to one use per individual (where an individual is identified by their own individual email address and/or their own computer/device).
If you are unable to provide us with a valid Voucher code or if the Voucher code you provide has already been activated you will not be able to redeem that Voucher for a Subscription. We reserve the right to cancel Voucher codes at any time before they have been used if we believe you are using a Voucher code unlawfully and you may be committing an offence.
If you have any queries about a Voucher and it was provided by us, please contact Customer Support at [email protected]
5. Date Storage & Accessibility
As a paid user you can use all features of the platform and preserve data in any format under provided data storage limit that is 1GB per user for now. We may, from time to time, change the data storage limit depending upon the usage and server bandwidth. We will send you an email to let you know when there is high data usage under your account.
You can access your preserved data for the rest of your life from any location irrespective of the type of device and network. You can also share the data within highly secure infrastructure to your network for desired timeframe. Our lifetime Scheduler made it possible for you to even schedule ‘N’ number of events throughout your life.
6. Fair usage:
We have a fair usage limit on every account. Different limits apply depending on whether you are accessing Records or preserving data on a Subscription, or Trial basis.
The following usage limits apply to all access to our Records or data preservation, on a Subscription or Trial basis:
If you access Records on a Subscription basis, you may access a maximum of 500 Records in any calendar month (Month), subject to a maximum of 40 Records in any 48 hour period (Limit).
If you preserve data or Records in any format on a Subscription basis, you may store a maximum of 300 MB Records in any calendar month (Month), subject to a maximum of 50 MB Records in any 48 hour period (Limit) and a total of 1 GB during a yearly Subscription. If you preserve data or Records on a Trial basis, you will not be able to preserve more than 50 MB Data Records during the Trial period.
If you get close to the applicable limit we will send you an email to alert you. If you are storing Records on a Subscription basis, once the Limit has been reached, you will need to wait for the next Month to start, when the Limit is automatically reset. If you are on a Trial, you will need to buy a Subscription (or Credits) to store more Records.
There is a carryover permit of any unused Limit or Free Access Limit from one Month to the next Month. You can use total of 1 GB space during a yearly Subscription.
7. Your personal information
8. Age of consent
There is NO age limit to start your journey with Indian0. Doesn’t matter if you are 18+ or not, you can register as a user to our Site accepting the mentioned Terms.
9. Price and payment
All prices are exclusive of GST where applicable at the current rates.
All prices are correct at the time they are given. Prices are liable to change at any time but changes will not affect orders for which you have already paid. If we change the Subscription price (which we may do at any time), this will not affect your current Subscriptions but the higher price will apply to Subscription renewal. We will always inform you by way of email if any Subscription charges will be increased in your next renewal period and you can always choose not to renew your Subscription (see Renewal of Subscriptions above). When making a purchase via the Site, you can pay using a credit or debit card through our secure third party payment gateway. All credit/debit card purchases are subject to validation checks (which you consent to) and authorisation by the card issuer. If the issuer of your payment card refuses to or does not for any reason authorise payment to us for a particular purchase, we will not accept your order. Please note that it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this.
10. Cancellations & Refunds
If you change your mind or for any other reason decide you do not want a Subscription, you may cancel your order within seven days after the day on which the contract is entered into (Cooling-Off Period) without giving any reason and we will give you a full refund.
To cancel the purchase of a Subscription or Credits, you must inform us:
• in writing either to the address noted at the end of these Terms or by emailing us at [email protected] giving us your name, address, reason of cancellation and order reference; or
• by telephone by calling us on 011-40524070 Monday to Saturday 10am to 6pm (IST), giving us your name, address and order reference. The right to cancel will apply to a Subscription taken out after a Trial has ended and where you did not cancel your Trial prior to the expiry of the Trial. Please note that where you have obtained a Subscription via redeeming a Voucher or Discount Codes on the Site, these cannot be cancelled in line with the above since these rights only apply to distance sales. Details of the consumer rights described above, and an explanation of how to exercise them, are provided in the Confirmation Email. Nothing in this section affects your legal rights.
11. Intellectual Property Rights in Records
The Records on the Site are stored by Indian0 Members for their family members or belongings. So the copyright or database rights owner is displayed as part of the Records. The Account holder shall retain all intellectual property rights in the Records. One can access the stored records only if he/she announced as the Nominee of that particular record by the Account holder. If you believe that you own the copyright or any other intellectual property right in any of the Records on the Site and we have not recognized you as the copyright owner please contact us and we will work with you to resolve this.
12. Content Stored by Users
You are solely responsible for managing the content/ data which you store, including managing the privacy settings which are available to you. You shall retain the copyright in any content which you create or store on your personal space however by storing any content you consent to us making it available to other users of the Site if marked as public by you. We will not however use any of your personal information without first obtaining your written permission. Your registration and payment information and stored data or content are always kept private and secure.
13. Our right to share records
We do not reserve any rights to share the Records stored by you until unless you permit us. You can share records or data stored by you with anyone you want for desired time within highly secured infrastructure.
14. Register a death with us
We may from time to time provide a free death checking service in order to validate the ownership of the Account. This service allows you to request that certain 'closed' Records be opened, if you have evidence to show that the individual whose details are contained in the Record are no longer alive. This service shall only be available if you have a Subscription with us. After a death confirmation of a Paid Subscriber, we hold the access of the accounts and pass the relevant details to the announced Nominees by the Account holder (if he did). Else, we can’t share any data with any 3rd person who is not authorised to view.
15. Claim Your Story
This is the public section where an individual who may not be a registered user of the Site can claim his/ her story or any past data by providing us the appropriate KYC. After complete verification we may show you the status of the data if someone left for you but you will be able to access the same only when you become the Paid Subscriber of Indian0 along with either of two conditions mentioned below: - The death of Account Holder who left the records is registered and confirmed. - The time of the data to be shared met the time when you asked to access the record. You need to be Nominee of the data or Record you want to Claim.
16. Termination of your right to a Subscription
Nothing in these Terms shall limit or exclude our liability to you for death or personal injury caused by our negligence or for fraudulent misrepresentation or any other liability that may not, under English law, be limited or excluded. Subject to this, in no event shall we be liable to you for any business losses and any liability we do have for losses you suffer arising from any contract shall not exceed the purchase price of the relevant Subscriptions and is strictly limited to losses that were reasonably foreseeable. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us. We shall not be obliged to perform our obligations under this agreement to the extent that we are prevented, hindered or delayed by reason of 'Force Majeure' which shall mean any cause or event beyond our reasonable control and including: war, civil war, armed conflict, terrorist attack, riot, civil commotion, malicious damage; compliance with any law or governmental order, strikes, or other industrial disputes, accidents, explosions, breakdowns of plant or machinery, failure of transport links, failure of telecoms links, unavailability of the internet or any utility, fire, flood, storm or adverse weather conditions, epidemic or pandemic, acts of God or failure to perform by our suppliers or sub-contractors.
If any part or provision of these Terms is found to be unenforceable, this shall not affect the validity of any other part or provision. You may not assign, sub-license or otherwise transfer any of your rights under these Terms. We may assign these Terms or any rights hereunder without your consent or notice. These Terms supersede any previous versions.
19. Contacting us
Please submit any questions you have about these Terms or any problems concerning the Site by email to Customer Support [[email protected]] or calling 011-40524070 Monday - Saturday 10am - 6pm (IST) Last updated: September 2020 © Indian0 2020
In addition, the following additional terms may apply to your use of the Site and are deemed incorporated into these terms:
• our Terms and conditions for subscriptions
• our Community Guidelines and Acceptable Use Policy
• our Cookies Policy
What you are allowed to do You may only use the Site for your personal use and only in accordance with these terms and conditions. You may store and retrieve content from your personal database on Site on a computer screen, print and copy individual pages and, subject to the next section, store such pages in electronic form. Additional terms may also apply to certain features, parts or content of the Site and, where they apply, will be displayed before you access the relevant features, parts or content.
What you are not allowed to do Except to the extent expressly set out in these terms and conditions, you are not allowed to:
• store pages of the Site on a server or other storage device connected to a network or create an electronic database by (i) systematically downloading and storing all or any of the pages of the Site or (ii) by screen scraping, framing, caching, data extraction or programmatic access whether by robot, spider or otherwise or (iii) by printing pages of the Site in a systematic or regular manner so as to create a database in hard copy form;
• collect or harvest personally identifiable information from the Site;
• remove or change any legal notices or other content of the Site or attempt to circumvent security or interfere with the proper working of the Site or the servers on which it is hosted;
• use the Site to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam);
• use the Site to knowingly transmit any data, send or upload any material that contains viruses, trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware;
• attempt to gain unauthorised access to the Site, the server on which the Site is stored or any server, computer or database connected to our site or circumvent, disable or otherwise interfere with our security-related features;
• reproduce, copy, distribute, publicly display or re-sell any part of the Site in contravention of these terms and conditions;
• create links to the Site from any other website, without our prior written consent;
• modify, translate, reverse engineer, decompile or disassemble the Site or parts of the Site or create derivative works from the Site;
We reserve the right to withdraw any linking permission granted without notice. If you wish to make any use of material on our site other than that set out above, please address your request to [email protected] You must only use the Site and anything available from the Site for lawful purposes (complying with all applicable laws and regulations), in a responsible manner, and not in a way that might damage our name or reputation or that of any of our group companies. All rights granted to you under these terms and conditions will terminate immediately in the event that you are in breach of any of them and you must at, at our option, return or destroy any copies of the materials you have made in breach of these terms. Intellectual property rights
We are the owner or licensee of all intellectual property rights in any content of the Site (including text, graphics, software, photographs and other images, videos, sound, trademarks and logos). Except as expressly set out here, nothing in these terms and conditions gives you any rights in respect of any intellectual property owned by us or our licensors and you acknowledge that you do not acquire any ownership rights in the Site or its content. You must not modify the paper or digital copies of any material you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. In the event you print off, copy or store pages from the Site (only as permitted by these terms and conditions), you must ensure that any copyright, trade mark or other intellectual property right notices contained in the original content are reproduced. Content
We may change the format and content of the Site from time to time. You agree that your use of the Site is on an 'as is' and 'as available' basis and at your sole risk. Whilst we try to make sure that all information contained on the Site (other than any user-generated content) is correct, it is not intended to amount to authority or advice on which reliance should be placed. You should check with us or the relevant information source before acting on any such information. We cannot and do not guarantee that any content of the Site will be free from viruses and/or other code that may have contaminating or destructive elements and cannot accept any liability for the same. It is your responsibility to implement appropriate IT security safeguards (including anti-virus and other security checks) to satisfy your particular requirements as to the safety and reliability of content.
Your personal information
User generated content