Privacy Statement

Privacy Statement


Your privacy is a top priority for Indian0. We are dedicated to looking after your Personal Information in a way you feel is 100% safe and secure, handling it in a responsible manner and complying with data protection laws. When it comes to your privacy, we follow 3 main principles: Simple. We want to make it simple for you to understand how we use your personal data. We aim to use easy to understand the language to describe our privacy policy and processes to help you make informed choices. Transparent. We want to be transparent about the personal information we collect, why we collect it and how we process it. Control. We give you control over the Personal Information you provide to us. We let you choose how and when it is used, shared, kept or deleted. Our full Privacy Statement is below and we suggest you take the time to read and understand it.

This policy includes: 1. About us
2. Information we collect
3. How we use the information
4. What if I don’t provide some or all of the information requested?
5. Information stored on your personal account
6. Record matching & accessibility
7. Sharing your information with third parties
8. How we protect your data
9. Your rights regarding your personal information
10. How long we hold your data
11. Updates to the privacy policy
12. Contacting us

1. About Us

This website www.indian0.com is owned and operated by Indian0, a company registered in Indian Govt Act, having its registered offices at New Delhi. Indian0 is committed to protecting your privacy and maintaining the security of any personal information received from you. Our Data Protection Officer will be happy to deal with any queries or requests regarding the data we hold about you. They can be contacted at dpo@indian0.com.

2. Information we collect

Information we collect about you

When you register on our website or place an order, we collect your name, mobile and email address. This allows us to process your registration, fulfill your order and send you important service messages. Sometimes, we may ask you to provide other contact details, such as phone number or address, to carry out our surveys. You will always be given the option to withhold these contact details at the time you complete the survey. We do collect some information from cookies, pixels and similar software which allow us to understand how you arrive on our websites, how you use and navigate around them, and how you interact with our email. This information is used to improve our services and communication. We obtain some information from Google Analytics.

Information you provide to us
If you store any content in any data format on the website under your account, it will kept private to your account only until unless you want to get it public. You should ensure, if you provide personal information about people in your family who are living and not deceased, that you have the consent from the relevant individual to include that personal information on the website.

3. How we use the information

We will use your personal information for a number of purposes including
• To manage the website (including your account);
• To provide you with a free trial (if requested);
• To process orders and provide our services, goods or online content, to provide you with information about them and to deal with your requests and queries.
• For administration purposes. This means we may contact you regarding goods or services ordered or online content you have signed up for, to let you know that a service or online site has been suspended for maintenance, if your subscription is about to expire to ask if you wish to renew it, or if an online account has become dormant to ask if you wish to retain the account before we close it.
• To provide advanced website features to you and others.
• For analysis and research to improve our services and goods offered.
• We may show you relevant advertising on third party sites (e.g. Facebook, Google, and Twitter). Some third party sites allow you to request not to see messages from specific advertisers.
• To conduct surveys with you (where you have consented to us contacting you for such purpose).
• To provide personalised communications (more details below).
• Where we provide personalised services, we may analyse the information you supply, as well as your activity on our (and other) services, so we can offer a more relevant, tailored service.

Service messages
We send service emails to you to administer the service. Service emails include registration and payment confirmations and emails that provide useful information about how to use a service or feature when you sign up or start using it. We will also send you a service email if we make a fundamental change to the website, or to our terms & conditions that we think we need to make you aware of, or to let you know important information about your account. Marketing messages
We use your email address to update you on new products, services and subscription offers. We will only contact you with your consent. You are entitled to withhold this consent and refrain from receiving such communications by selecting the appropriate option on the web form that collects your details. We will always provide you with a way of opting out of receiving future marketing messages from us each time we send them to you.

4. What if I don’t provide some or all of the information requested?

The impact of this will depend on what information you withhold, but the main impacts may be:
• We will not be able to process or fully process your order.
• We will not be able to contact you to let you know of problems regarding your order or the goods/services provided.
• We will not be able to respond fully to requests and queries you may have.
• We cannot personalise the service you receive. So, if you are online you will have to search more for the content type you normally view or for similar/related products.

5. Information stored in your personal account

The information stored on your personal account in any format will not be viewable by other users unless you give explicit permission by either making your specific content public or announce the Nominee of the particular set of data. We provide you with privacy controls to manage your content and control who can see the information in it. You should familiarize yourself with how these controls work as you are responsible for using them to protect the information you have provided.

6. Record matching & accessibility

Indian0 uses record matching technologies to suggest possible matches between historical records on Indian0. Record matching on Indian0 automatically matches historical records for you. These records are pulled from our vast records database. Record matching will save you time with your research and allow you to make fascinating discoveries through historical records such as birth, marriage and death documents and other events. If the record has been discovered, it will be accessible only to the nominated person that too after complete authentication (KYC) of the person. In order to access these matches, you will need to subscribe to Indian0 and create an account. The information passed to Indian0 is never used for any other purpose and will never be displayed, sold, licensed or used in any manner whatsoever. If you have any question or concerns, you can email zero@indian0.com or call Customer Support on +91-8750042097.

7. Sharing your information with third parties

We never share your personal information with any third party for any reason. We do not keep a record of your credit or debit card details in our systems. We will disclose your personal data in order to comply with any legal obligation. This includes disclosing information to organisations for the purposes of fraud protection, credit risk reduction, or the order of a court or regulator.

8. How we protect your information

We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access to, and loss, misuse or alteration of your personal information in accordance with UK data protection legislation. These include firewalls and virus-checking procedures. Also, we are running on highest bit encryption to encrypt all data while sending it to server. Even we can’t be able to see what you have stored on your personal space as it will be all in encrypted form. You are responsible for keeping secret any confidential passwords or other login or access details that you select or which we allocate to you. While we take steps to ensure the security of your information, there is a risk that any information transmitted over the Internet and stored on a computer may be intercepted or accessed by an unauthorised party. If you think that someone has accessed your information held by us without your permission or gained unauthorised access to your login details, you must notify us at zero@indian0.com. We also recommend that if you use a shared computer or a computer in a public place such as a library that you close your browser when you have finished your session.

9. Your rights regarding your Personal Information

Under the Data Protection law, you have a number of rights with respect to your personal information, which are:

• Correcting your Information
You are entitled to have your personal information updated to ensure it is up to date and accurate. In order to maintain the accuracy of the information we hold, you can update your personal details through your ‘My Account’ page or by sending us an email to zero@indian0.com.

• Obtaining a copy of your Information
You have the right to receive a copy of the personal information we hold about you. You can do this by contacting zero@indian0.com from the email address attached to your account, providing the full name attached to your account.

• Deleting your information
You can request that we delete personal information in certain circumstances. These will be specific to each case. You can do this by contacting zero@indian0.com from the email address attached to your account, providing the full name attached to your account.

• Data Transferability
You have the right to ask us to transfer the personal information or stored data under your account by announcing a Nominee to your entire account. You can action any of these rights by contacting our Customer Support Team or by contacting us by email at dpo@indian0.com.

10. How long we hold your data for

Some of the information you provide to us will be necessary to carry out repeated tasks, such as verifying your identity or payment details when signing in to use an account, providing our services to you or when you are using an online checkout. We will keep this information for as long as you remain a registered user of any of our sites and for so long as reasonably necessary. After this time, we may need to hold your personal data in order to meet our financial obligations or identify or resolve issues or causes of action. For any data that you have stored in your personal space we hold no permission to edit or delete for the rest of your life even if you are not a registered member of our Site (Indian0).

11. Updates to this policy

We may update this policy at any time without notice. We will tell you that we have updated the policy by emailing you at the email address you have provided to us and/or by posting an announcement on the website. By continuing to use the website after we have emailed you or posted a notice informing you of an update, you accept the changes to this Policy. Privacy statement last updated September 2018.

12. Contacting us

If you have any questions about privacy or wish to update your details or have them removed from our mailing list at any time, please contact us at:
Email: zero@indian0.com
Phone: +91-8750042097

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